PRIVACY POLICY

INFORMATION WE COLLECT AND HOW WE USE IT

PERSONAL INFORMATION

We collect Personal Information when voluntarily submitted by you, either on our Website, through download of the App, use of the Exercise Service, or through information provided in-studio, at events, or in connection with other X2oStudio interactions. We use this Personal Information to ensure a successful experience at X2oStudio as applicable, and to adhere to the Membership Terms and Conditions you agree to when completing a purchase on our website. To use certain features of the X2oStudio Internet Services, we require you to create an Account by providing your name, phone number, email, a password, and when necessary, credit card information.

We also collect your Personal Information for security and monitoring purposes. When you sign-in and participate in a class, we collect and store your performance data on the X2oStudio Internet Services. We may combine information that you provide in-studio, at events, or in connection with other X2oStudio interactions with information stored on X2oStudio Internet Services, and we may combine information with data that is publicly available and data from third parties. We also collect information about gift recipients provided by the giver. You can choose not to provide us with certain information, but this may limit the features of the X2oStudio Internet Services that you are able to use.

While you are using our Website or App, including the Exercise Service, we may use cookies and tracking technology (“Cookies”) to collect both Personal and Anonymous Information. Cookies are useful for gathering Anonymous Information such as tracking the number of visitors to the X2oStudio Website and understanding how visitors use the Website. Cookies can also be used to automatically collect your IP address and other device specific information. We will use this information to analyze your use of the X2oStudio Internet Services, and also to provide you with specific marketing and promotional offers via email, text, push notifications, and/or direct mail. Aggregate, anonymized cookie and tracking information may be shared with third parties. If you decide at any time that you no longer wish to accept Cookies from the X2oStudio Internet Services for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites or apps you visit. If you do not accept Cookies, however, you may not be able to use all of the X2oStudio Internet Services or access certain features of the X2oStudio Internet Services. Information about how you may communicate with X2oStudio to opt out of receiving email, text, or direct mail communications or how to disable or modify Cookies is below.

As you use the App, we may collect location-based information from you through your mobile or other location-aware device. Certain features of the X2ostudio Website and App are location-specific and can provide helpful information and allow you to access additional X2oStudio Internet Services based on where you are. If you tell us where you are (i.e., by allowing your mobile device to send us your location), we may use that information to provide you with location-based information, allow you to check-in for classes or other services, and/or market to you based upon this location-based information. If you want to, you may disable location services on your mobile device, but we will not be able to provide those features. Please contact your carrier for more information.

We may create interfaces that allow you to connect with a social networking service (“SNS”), such as Facebook, through the X2oStudio Internet Services. When authorized by you and after you have provided the relevant log-in information, the SNS provides us a token that allows the SNS to recognize us when we ask, on your behalf, for access to your Account information. For example, when you click “Connect” to grant us access to your Facebook account, we will import your name and other information from Facebook and, as you use the Heartcore Internet Services, we may periodically check for updates to such information. You can revoke our access to any SNS at any time by amending the appropriate settings from within your Account settings on the applicable SNS.

We will not collect Personal Information indiscriminately but will limit collection of Personal Information to that which is reasonable and necessary and is authorized by law.

We will use your Personal Information to administer your Account, process and fulfill transactions initiated by you (both online and in-studio), provide you with customer support, tailor the features and content of the X2oStudio Internet Services and other X2oStudio related content to you, and market our products and offers. We will also use your Personal Information to send updates, notices, announcements and additional information related to our product offerings. Finally, we will use your Personal Information to protect us and you from fraud or error, comply with legal and regulatory compliance, and verify your compliance with your obligations in our Terms of Service and Terms and Conditions.

This privacy notice discloses the privacy practices for hi@x2ostudio.com. This privacy notice applies solely to information collected by this website. It will notify you of the following: What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information. 

INFORMATION COLLECTION, USE, AND SHARING

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We may use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email or phone in the future to tell you about specials, new products or services, or changes to this privacy policy.

​YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.

Security. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at hi@x2ostudio.com